InterContinental Sydney, an IHG Hotel reviews . (Hotel) in Sydney (New South Wales).
InterContinental Sydney, an IHG Hotel
117 Macquarie St, Sydney NSW 2000, Australia
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Comments of InterContinental Sydney, an IHG Hotel
M.We stayed for 3 nights at IC Sydney (2 rooms). Although it was undergoing renovation we were lucky enough to have two newly refurbished rooms. Although the air conditioner did not work in one of the rooms but the staff did offer a change of …
G.Staff were friendly and helpful. Room was newly refurbished, clean and well stocked. Comfortable bed with excellent choice of pillows. Room overlooked city and Botanical Gardens. Due to ongoing renovations and covid restrictions the bar …
P.Intercon Sydney undergoing substantial renovation but they are brilliantly organised for a great stay. We were one of the first to experience the new rooms. Excellent. Shower brilliant compared to the previous arrangement. …
J. H.Lovely hotel. Currently undergoing major renovations, but service is still great. Our room was one of the newer rooms and was lovely and comfortable. Outstanding features included large Samsung TV, large Bluetooth speaker, automatic curtains and you can't go past the views.
The breakfast room is great and the buffet options were delicious.
The gym and pool are reopened and are worth a visit.
J. N.Don't stay here. There is no direct line to front desk and whenever customer service transfers you to front desk, it always drops or front desk can't hear you. Their telephone tech is terrible.
*** UPDATE.
I updated the review from 2 stars (prior to stay) to 4 stars (post-stay).
The rooms are all renovated and very nice. Staff at hotel were all amazing, friendly, helpful.
Their main switchboard/operator technology is still terrible. It is so hard to get a hold of front desk when calling from an outside line. Please fix!
J.We stayed in the King classic opera house room which has been beautifully renovated, amazing bed, lots of space in the room with a small table and window bench seat affording amazing views up the harbour to North Head and including the …
A.Was very disappointed with our stay, we stayed for 2 nights, the night before & after our wedding. The first night we stayed with our 9 yr old & were not offered a rollaway bed by check in staff. We had asked for a bottle of wine & …
V. P.Our to go to Hotel world wide. We had a staycation in Intercon Sydney this Christmas and everyone including the kids thoroughly enjoyed it. The location is convenient, room was beautifully presented and clean. The pool is heated with gorgeous views. Concierge and room service prompt and polite.
j.We were excited to return to Intercontinental Sydney. Even though renovations were well underway, our room was beautifully redecorated, the bed was very comfortable, the bathroom beautifully appointed and even the food experience was very …
S.The new rooms are amazing - great color scheme. Rooms are more spacious and great use of cupboards. beds are simply delightful. Pillows are a dream as is the mattress. …
p.In the last three weeks, I have stayed in 3 premium Sydney hotels for work. All three visits have been very late check-in very early checkout, and the InterContinental is the ONLY hotel to meet my minimum needs of Valet, Speedy CheckIn/Out, …
A.We often come into the Intercontinental Sydney to either just chill out from our day to day duties or when we come in to see an opera etc.
The staff are attentive and we got to stay in one of the renovated rooms! Love …
m.Staff were great and very helpful rooms were clean and bathrooms very nice with the upgrade. Only issue was the pillow covers had a bad odour like a musty smell. but stayed here many times and this was my first time I experienced that but overall it was great.
N.I was looking forward to seeing the refurbishments. I couldn't have been more disappointed. What a shame, to have an opportunity to refresh and improve only to turn this once distinctive hotel into a generic, plastic-filled, boring …
Y.There’s an old saying about lipstick and pigs….
The Intercon Sydney is under renovation (thank goodness) but the underlying …
J. B.If you have stayed here before, you would remember the outdated rooms, with the smallest TV, and old systems.
Today, I was truly shocked, the rooms have new carpets, modern speakers and a massive TV. New interior colours.
Gone are the pointless small baths which have been replaced with a marble shower rooms.
It is very cool, dark corridors with effective lighting.
I am a premium member of IHG programme. But this transformation has made this hotel too cool for school. Big thumbs up. Amazing job
C.This hotel is always terrific with friendly staff and great views of Sydney harbour. I would have liked a laytex rubber pillow as the feather ones are too soft for me. Beds are very comfortable.
M.Issues arising from stay at Intercontinental Sydney Thursday 25 November 2021
I am an IHG member and have been for some time. I have stayed at the hotel and other group hotels on a number of occasions. …
P.Loved having a room with a view across the harbour. It was glorious to watch the sunset and the sunrise and although there were blackout curtains I just didn’t want to miss any part of the view. …
P. B.In the last three weeks, I have stayed in 3 premium Sydney hotels for work. All three visits have been very late check-in very early checkout, and the InterContinental is the ONLY hotel to meet my minimum needs of Valet, Speedy CheckIn/Out, Stocked Minibar on arrival and Overnight room service. (used to seem like a low bar)
Now that might sound stuck-up, but when you only have 5 or 7 hours total from arrival to departure, minutes matter and the last thing you need with a midnight arrival is to find out the carpark is closed, there is no valet and you have to park up the street, followed by nothing but water in the room.
Thankyou InterContinental Sydney, and especially to the overnight staff for continuing to provide exceptional Hospitality during these difficult times, as it is in difficult times that we see the true nature of people (and companies) and I can say for certain that IHG stands above the competition and more then justifies to rate premium that quite rightly is attached.
I very much look forward to returning, hopefully for a little longer next time.
D. R.Some parts still under renovation (late 2021) but fantastic rooms and service as you'd expect Breakfast was excellent.
L. M.Had a great stay at this beautiful hotel. We were lucky enough to stay in a newly refurbished room overlooking the harbour. Amazing stay. Cannot wait to go back
S.A beautiful view to wake up to in the harbour view room. The heritage part of the building is stunning and breakfast on 'the balcony' was excellent. The swimming pool was the right temperature, very clean with plenty of towels. Staff were friendly and relaxed and the general location was great.
V. T.A great staycation with the family. Staff were friendly and accommodating with our little bubba. Crib was supplied by the hotel on request (proper cot off the ground not a travel cot which was a nice surprise) plus included baby toiletries and a little welcome gift (teddy bear) for our daughter. Great location with lots of food options in the area. Definitely recommend high tea on the top floor which has amazing views!
R. R.Fantastic location overlooking Sydney Harbour with views of the Opera House, Harbour Bridge, Lunar Park and all the way to the Heads.
Friendly staff, conveniant valet parking and good food.
M.Team staff so inviting making stay joyable, everything I needed hundred percent
So relaxing staying watching fire works NYE in comfort …
J.I returned to Sydney Intercontinental for a night and I was delighted to see that the hotel had considered the feedback I had given and addressed most of the issues. Again my room was very clean and on this stay a generous upgrade to a …
G.Excellent room on the 13th floor looking out over the botanical gardens. Large room with modern facilities and a very comfortable bed. Location is great for easy walk down to Circular Quay, Botanical Gardens, Opera House. Valet parking is …
m.The construction noise was too much, and the lounge was too expensive for what it offered, although the lounge staff was excellent. I wished to enjoy the view more freely, not just night time or afternoon tea time, while I was staying …
B.We had a wonderful time at the Intercontinental Hotel. The room was comfortable with good air conditioning and two comfortable double beds. Not to mention a spectacular view of the Harbour Bridge and Opera House …
D.Just love the fully renovated rooms / really improves the room amenity.
Looking forward to checking out the renovated suites opening soon.
J.The hotel location and staff were very good. The room is dated, bathroom dated (combined shower bath with a curtain and geared more to business traveller. The toilet continually running after flushing , toiletries were lacking (no …
H. L.Great location with close proximity to most of CBD attractions and shopping streets. Seems some of the floors and under renovations. The rates and packages are fantastic too.
B.I rarely write reviews as I spend too much time in good hotel, but a recent stay at the Intercontinental Sydney demands comment. …
R. T.Spacious and comfortable rooms and the staff are very helpful and friendly. Location is perfect for functions in and around Circular Quay.
C.Given the travel restrictions at the time, we took the opportunity for a short staycation at this hotel. …
I. P.Best staycation ever! We stayed over the Christmas holiday and loved the small touches- gingerbread cookies with room service and breakfast, a Christmas card with fancy chocolates. The hotel was quieter but the service was top notch. They also had set up the panorama bar at the top that had real fun cocktails. They aren’t doing the breakfast buffet right now and instead let you order from the breakfast menu along with a high tea style presentation which I thought was even nicer than the traditional breakfast. Incredible views all around! Will definitely recommend to visiting family and friends. Nice pool too!
S.I had been planning a trip to the Intercontinental in Sydney for many months for my partner and two boys. I used our stay in the Club level to propose! (Thankfully she said yes). The staff were very helpful and made us feel very welcomed …
b.I had a short 4 day stay at the Intercontinental Sydney. It is in a great location Near the Harbour Bridge, very near the Opera House and Botanic Gardens. There are great views from the rooms. …
H. S.Views from the outdoor deck are worth the price of a cocktail alone. Friendly and efficient service. Great place to enjoy some after show nibbles and cocktails.
C. S.Surprised me, got the cheapest room available for a quick overnight stay, one of the nicer hotel rooms I've stayed in. Very close to the Opera House, I was able to walk back very comfortably.
M.Staff were attentive, the room was not brand new, but perfectly nice and cosy.
The food at the restaurant was good. …
g.Given the pandemic and challenges the staff were very good.
Hotel services and facilities were restricted or closed and the room amenities such as pens, paper and menus were not available. Room service food was excellent …
M.This is my 6th time staying at the hotel for 5 nights. We stay due to the club lounge. This year the offerings were not the same due to Covid, however we still had access to the club lounge on the 31st floor. This is "My Disneyland" - my …
D. U. C.Our experience was amazing here and would come again in a heart beat. Thank you to all the staff who made our stay a memorable one. After a small mix up, we were upgraded to a stunning room where our family had all the space they needed whilst absorbing the most stunning views. The customer service here was exceptional and we couldn’t fault anything. Will only stay here when we visit Sydney again.
K.The room was nice and clean and we enjoyed the view of the city from our hotel room. Unfortunately, I got billed for the wine and sparkling water that my friend and I didn't drink. I called up and spoke to someone regarding this matter and …
M.A perfect place for a Sydney experience. just across the road from the Botanic Gardens, and with the Opera House and Harbour Bridge minutes away on foot. the Cortile is a beautiful old building forming the heart of the hotel, and the guest …
B.We loved our stay at the Intercontinental . We felt welcome at our arrival. we wanted to leave our luggage there so we could explore Sydney. Our room was ready so we were given early access. Our interest in the Historic 1851 State Treasury …
B. O.Such a beautiful old building with state of the art facilities and comfort to match. The staff were extremely friendly and the food delicious and super prompt. We would recommend this hotel to anyone! Especially child freindly with a great indoor pool with the best view in the country :)
J.It was our first time staying in this hotel and it didn't disappoint. Had some trouble finding the hotel entrance but the check in process was fast and efficient. We had high expectations for the hotel and the corner suite given to us …
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